Refund Policy

Effective 03/05/2025

At Primavera Candle, each product is carefully handcrafted and inspected to ensure the highest quality. Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds on used or opened items.

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Damaged or Defective Items

If your order arrives damaged or you receive the wrong item, we’re here to help! Please contact us within 48 hours of delivery at [Your Business Email] with:

• Your order number

• A brief description of the issue

• Clear photos of the damaged product and packaging

Once reviewed, we will gladly offer a replacement or store credit if the claim is approved.

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Missing Orders

If your order appears to be lost in transit or marked as delivered but hasn’t arrived, please reach out to us. While we are not responsible for packages once they leave our facility, we will do our best to help you work with the carrier or provide a solution when possible.

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Final Sale

Gift cards, sale items, and products purchased at farmers markets or pop-up events are final sale and not eligible for refunds or exchanges.

We value your satisfaction and strive to provide a positive experience with every purchase. If you have questions or concerns, feel free to contact us—we’re happy to assist you!

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📩 Email: primaveracandle20@yahoo.com